General Terms and Conditions of Sale (GTC)
Preamble
These General Terms and Conditions of Sale (G.T.C.) apply to all products and services carried out by the company SIGTERM (hereinafter the Provider), to the natural or legal person signing the purchase order and/or the quote (hereinafter the Client). Any order by the Client implies unreserved acceptance of these G.T.C. as well as any specific conditions negotiated between the parties, and the personal data policy. No derogation from these G.T.C. will be accepted without written confirmation from the Provider. Should one of the clauses of the General Terms be declared void, illegal or without object, that clause shall be deemed unwritten and shall not entail the nullity of the General Terms as a whole. The Parties shall endeavor to replace that clause with a valid clause having an equivalent effect.
1. Purpose and acceptance of these GTC
These General Terms and Conditions of Sale detailed below set out the rights and obligations of the company SIGTERM, specialized in AWS cloud consulting services, custom development and AI solutions. The Provider undertakes to implement cloud-native solutions, technical consulting services, cloud infrastructure implementation, or any other service related to the activity of the company SIGTERM, according to the terms of each purchase order. These General Terms are intended to establish the terms under which the Provider will supply the Client with the requested services (hereinafter the Services).
2. Duration
The General Terms apply for the duration of the Reference Period, as indicated in the purchase order. During this Reference Period, several purchase orders may be signed between the Provider and the Client.
3. Validity of the offer
At the Client's request, the Provider sends a quote to the Client, to which the applicable rate, excluding tax, for the Services is attached. Unless expressly agreed between the parties, any quote proposed by the Provider to the Client is valid for fifteen (15) days from its date of issue. The signature of the quote by the Client, or acceptance of the quote by a written statement from the Client (including by email), makes the order firm and final.
4. Delivery
Once the prepayment of 50% or 100%, as provided in the order quote, has been made by the Client, by bank transfer or by card payment via a payment processor, the Provider undertakes to supply the service(s) specified in the purchase order within a period of two (2) to four (4) business days.
5. Subcontracting
As part of performing the General Terms, the Provider may freely entrust the performance of certain tasks to partners or subcontractors, for part or all of the service ordered by the client, without informing the client beforehand.
6. Obligations of the Provider
The Provider undertakes to supply the Client, within the agreed deadlines, with the services specified in the purchase order. The Client expressly acknowledges and accepts that the Provider is bound only by an obligation of means for all of its obligations arising from the General Terms. Accordingly, the Provider undertakes to deploy the human resources necessary for carrying out the Services. The Provider shall not be held liable for any delay or non-performance of the Services when the cause of the delay or non-performance results directly or indirectly from the non-existent, insufficient or deficient cooperation of the Client. The Client acknowledges that its cooperation is essential to the smooth running of the Service.
7. Obligations of the Client
The Client undertakes, under these G.T.C., to cooperate with the Provider: the Client shall make available to the Provider all information that may contribute to the proper completion of the object of the purchase order. The Client undertakes to comply with its payment obligation. The Client undertakes, under these G.T.C., to pay the Provider 100% of the Service, by bank transfer or by card via a payment processor, before the start of delivery of the services. Failure by the Client to fulfill the payment obligation will entail the immediate suspension of all ongoing Services and the immediate payability of all sums still due, for all orders placed by the same Client. The Client undertakes to refrain from any alteration, repair or modification of the services, by itself or by a third party, without obtaining prior written agreement from the Provider during the term of the service.
8. Liability
The Client expressly accepts that the Provider cannot under any circumstances be held liable for direct and/or indirect, material and/or immaterial damages occurring during the performance of the Services. Where applicable, the cumulative amount of damages and any other compensation or awards that the Client could claim against the Provider shall be capped at the price paid by the Client to acquire the Service(s) giving rise to the Provider's liability.
9. Sale price
The sale price is expressed excluding taxes. The offer, whether notified in a quote, a purchase order or a contract, remains valid for fifteen (15) days from its date of issue. Prices shown in the Provider's catalogs, on the Provider's website or any other advertising medium of the Provider are provided, unless otherwise stated, for information purposes only, excluding taxes and excluding processing and shipping fees. The applicable VAT rate is the one in force on the invoicing date.
10. Payment terms and default of payment
The purchase order sets out the pricing conditions for the Service(s). Unless otherwise agreed by the Parties in the purchase order, the Provider requires a prepayment of 100% from the Client before the start of delivery of the services. Payment is accepted by bank transfer or bank card via a payment processor only. Default of payment of an installment entails, automatically and without prior formal notice: (1) the immediate payability of all sums still due, for all orders placed by the same Client; and (2) the immediate suspension of all ongoing Services, regardless of their nature and/or their level of progress.
11. Confidentiality
The Parties undertake to preserve the confidential nature of any document and any information, of whatever nature, economic, technical, commercial or otherwise, relating to the other Party, its products or its activities, to which it may have access on the occasion of performing these General Terms and which is not in the public domain, except with the prior and express authorization of the said Party. The Provider reserves the right to communicate to its employees, agents or co-contractors any information relating to the Client, if such communication is necessary or desirable for the Provider's performance of its obligations arising from the General Terms and complying with the Personal Data Protection Policy. This confidentiality clause shall remain in force for the two (2) years following the expiry of the General Terms.
12. Intellectual property
In accordance with the provisions of the intellectual property code, all intellectual property rights, including copyright relating to the services provided to the Client by the Provider in performance of one or more purchase orders, and not expressly granted to the Client by the Provider via a contract, remain the entire property of the Provider or, where applicable, the property of third parties who have authorized the Provider to use them. The Provider's names, trademarks, signs and/or logos protected by intellectual property rights may not be reproduced, imitated or used without the express and written consent of the Provider. All services, work and visuals provided by the Provider remain its entire property. Any use outside the terms of the contract must be the subject of a request to the Provider in order to obtain its written agreement. Image rights and copyright may be charged additionally.
13. Data protection
The Provider undertakes to ensure that the collection and processing of data is carried out in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act. Accordingly, the Provider guarantees the Client the exercise of the various rights over its personal data. The personal data protection policy is intended to determine the guidelines governing the processing of personal data at the Provider. The processing of personal data will be carried out in a lawful and transparent manner on the basis of the grounds provided by the GDPR regulation: consent, contract, compliance with a legal obligation or legitimate interest. To exercise its rights of access, modification, deletion, objection and portability of personal data, the Client can contact us via the contact form available on the website.
14. Force majeure
The liability of the Provider cannot be engaged in the event of force majeure and/or a fortuitous event preventing it from normally performing its obligations. The performance of the Provider's obligations under these G.T.C. is suspended in the event of the occurrence of a fortuitous event or force majeure, direct or indirect, of the Provider, a subcontractor or any other third party involved in the provision of the services, the order and its delivery. The Provider shall notify the Client of the occurrence of such an event as soon as possible. A case of force majeure is considered to be any event reasonably beyond the Provider's control, such as general labor strikes, interruptions or delays in transport, shortage of raw materials, natural disasters, epidemic, pandemic, quarantine, acts of malice and vandalism, fires, declared or undeclared wars, technological incident, accidents or other events beyond the control of both parties. Neither party shall be held liable for the delay observed due to force majeure events. If the force majeure event exceeds a period of fifteen (15) days, the Provider reserves the right to terminate its contractual commitments without the Client being able to claim damages. In the event of force majeure noted by one of the parties, that party must inform the other party in writing as soon as possible. The other party shall have ten days to note it. The deadlines set for delivery will be automatically postponed according to the duration of the force majeure.
15. Applicable law, disputes and litigation
The General Terms are subject, for their conclusion, interpretation and performance, to French law. In application of article 2254 of the Civil Code, all actions and proceedings brought by the Client against the Provider must be initiated no later than one year after the Contract Date, on pain of being inadmissible. Disputes arising with respect to the validity, interpretation, performance or non-performance, interruption or termination of this contract shall be submitted to the mediation rules of the Center for Mediation and Arbitration of Paris, to which the parties declare they adhere, and, in the event of failure of the mediation, the Commercial Court of Paris shall have sole jurisdiction, even in the event of multiple defendants or third-party proceedings. The Client accepts this attribution of jurisdiction without any restriction or reservation.
16. Updating of the G.T.C.
The Provider may update these G.T.C. In the event of modification, the new version of the General Terms will be communicated by any means and will automatically be enforceable. Last updated: 14/01/2026.